All products purchased from Era Collections can be exchanged within 7 days of receipt, provided the following conditions are met: 1. Faulty or Damaged Items: The item(s) must be faulty, damaged, or defective upon delivery. 2. Mismatch with Specifications: The item(s) do not match the original specifications or are not as purchased. To initiate an exchange, please notify us within 7 days of delivery by emailing info@eracollections.com or calling +92-316-1799417. We will review each request on a caseby-case basis. Replacement Process: If a defective, faulty, or damaged item is received, a replacement will be issued. To process your claim, please email photographic evidence of the defective item to info@eracollections.com within 7 days of receipt.
RETURNS:
Do You Want to Return an Online Order? To start the return process, please notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received a damaged or incorrect item. How Long Do I Have to Make Returns? The deadline for all returns is 3 calendar days from the delivery date. Do I Have to Pay for Returns? If you received a wrong or damaged item, we will arrange for the item to be picked up and cover the courier charges. How Will My Money Be Refunded? Once the return is approved, you will receive the amount via coupon or a refund in your account. When Will I Receive the Refund for My Return? Refunds to your account will be processed within 7-10 business days. What Should I Do If the Return Amount Is Incorrect?
Contact our customer service department, and we will resolve the issue promptly. Era Collections reserves the right to refuse returns requested or sent outside the specified deadline, or for items that are not in the same condition as received. DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER? No.
Shipping and Deliveries
WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point).
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.
HOW MUCH IS SHIPPING COST?
FLAT Shipping 250 PKR will be charged on order within Pakistan.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.
WHAT HAPPENS IF I’M NOT AT HOME WHEN THE ORDER IS DELIVERED?
The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper.
ORDER CANCELLATION
For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls, if left unattended your order will be cancelled. Orders can be cancelled upon customer’s request any time before they are processed, Era Collections may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.
